Judifree Privacy Policy — User Data Protection
Judifree takes the privacy of every user on our platform seriously. This policy clearly outlines what information we collect, how we use it, and your rights as a user in Malaysia.
Effective Date: 1 January 2026
Information We Collect
When you register and use the judifree platform, we collect various types of information necessary to provide a safe, accurate, and quality service. The information collected falls into the following categories:
Personal Account Information
During registration, you are required to provide your full name, email address, phone number, date of birth, and password. This information is used to verify your identity and allows us to deliver effective customer support.
Payment Information
To process deposits and withdrawals in MYR, we may collect your local bank account details, including the bank name and account number. We do not store credit or debit card details directly — all transactions are processed through a secure payment gateway.
Device & Browser Data
We automatically record your IP address, device type, operating system, browser type and version, and language settings. This data helps us detect suspicious activity and optimise the platform across the range of devices used by Malaysian players.
Platform Usage Data
We record activity logs covering games played, bets placed, pages visited, and session duration. This data is used for security purposes, product improvement, and compliance with platform policies.
How We Use Your Information
Judifree uses the information collected solely for the purposes listed below and will never use it beyond the stated scope without your consent:
- Identity verification and fraud prevention: Ensuring every account is held by a real individual who meets the minimum age requirement of 18 years, and preventing fraudulent activity or money laundering.
- Transaction processing: Enabling MYR deposits and withdrawals to be processed quickly and securely through supported local payment methods.
- Customer support: Contacting you when necessary to resolve technical issues, account enquiries, or requests you have submitted.
- Service notifications: Sending emails related to policy changes, account updates, or important security information. judifree does not send promotional emails without your consent.
- Platform improvements: Analysing usage patterns in aggregate and anonymised form to improve the platform's performance, design, and content.
- Legal compliance: Meeting applicable legal obligations in Malaysia, including record-keeping and reporting requirements set by the relevant authorities.
Use of Cookies and Tracking
Judifree uses cookies — small text files stored on your device — to enhance your user experience and ensure certain features work as intended. We use three categories of cookies:
Essential Cookies
These cookies are essential for the platform's core functions — maintaining your login session, saving your language preferences, and securely processing financial transactions. Without them, the platform will not work properly and they cannot be disabled.
Analytics Cookies
We use analytics cookies to understand how users interact with the platform — which pages are visited most, how long users spend on a given page, and where they drop off. This data is collected in aggregate and anonymised form, and contains no personally identifiable information.
How to Manage Cookies
You can manage your cookie preferences through your web browser settings at any time. However, disabling certain cookies may affect the functionality and experience of the judifree platform. We recommend keeping essential cookies enabled to ensure a smooth browsing experience.
Data Storage, Security & Sharing
Data Security
Judifree uses SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Personal and financial data is stored on servers secured by strict access controls, firewalls, and continuous security monitoring. Access to users' personal data is restricted to staff who require it to carry out their job responsibilities.
Retention Period
Active account information is retained for as long as your account remains active on the judifree platform. Following account closure, we may retain certain records for the period required under applicable Malaysian law, typically not exceeding seven years for financial transaction records.
Third-Party Sharing
Judifree does not sell, rent, or transfer your personal information to any third party for marketing purposes. We may share limited data with third-party service providers who assist in operating the platform — such as payment processors and identity verification providers — provided they agree to protect that information to a standard equivalent to our privacy policy. judifree may also disclose information to the relevant authorities when required by law.
Your Rights as a User
As a judifree user, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold about you at any time.
- Right to Rectification: If any information we hold is inaccurate or out of date, you have the right to request a correction. You can update some information directly through your account settings.
- Right to Erasure: You may request the deletion of your account and personal data, subject to legal obligations that require us to retain certain records for a specified period.
- Right to Object: You have the right to object to the processing of your data for any purpose not required to deliver judifree's core services.
- Right to Data Portability: You may request a copy of your personal data in a machine-readable format to facilitate transfer to another platform.
To submit any request relating to the rights above, please contact the judifree privacy team by email at [email protected]. We will process your request within a reasonable timeframe and respond in Bahasa Melayu.
Policy Changes & How to Contact Us
Privacy Policy Amendment
Judifree reserves the right to update this Privacy Policy from time to time in line with changes to Malaysian law, industry practice, or the way we handle user data. The latest effective date will always be displayed at the top of this page. Continued use of the platform after any changes take effect constitutes your acceptance of the updated policy.
For significant changes that materially affect your privacy rights, judifree will endeavour to notify active users via their registered email address at least seven days before the changes take effect.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how judifree handles your personal data, please contact us via:
- Email: [email protected]
- Or visit FAQ page us for answers to our most frequently asked questions.
We are committed to responding to all privacy-related enquiries within a reasonable timeframe, in a language that ensures clear and easy communication.
Your Data Is Safe with Us
Sign up for a judifree account with confidence. Your privacy is our priority, and all information is handled to the highest security standards for users in Malaysia.